About Us

Join Our Team

AlarmForce is one of the largest home security companies in North America, protecting over 150,000 homes and businesses from coast to coast. Founded in 1988, AlarmForce is a publicly traded company listed on the TSX. AlarmForce employees enjoy a competitive health benefits package, work-life balance and positive working environment. Our head office is located in Toronto, Ontario, Canada.

 

Do you want to contribute to the success of a leading Canadian organization and North America’s fastest growing alarm company? Then you want a career at AlarmForce!

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Technical Support Representative

Sep 12, 2016
Location:
Toronto, ON

We have an immediate requirement for Technical Support Representatives to join our Technical Support team. If you are energetic and bright, looking to get your foot in the door to start a new career, then this is an ideal position for you!

You will be part of a highly talented group of individuals that keep AlarmForce Industries Inc., on the leading edge of technology and state of the art applications within the home security industry.

Description:

  • Passionately provide technical support and build rapport with customers
  • Troubleshoot issues; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
  • Complete accurate transactions with a sense of urgency and an eye for detail;
  • Take accountability to solve issues from beginning to end
  • Receive and incorporate feedback to improve personal and business performance
  • Proactively profile customer needs and match our products and services to those needs

Requirements:

  • Tech savvy knowledge of computers, accessories, peripherals
  • Knowledge of both PC and Mac helpful
  • Ability to understand and articulate technical concepts
  • Experience customer care and call center environments
  • Strong written and verbal communication skills
  • Strong analytical, problem solving, and troubleshooting skills
  • Must be available to work rotating shifts (Thurs -Mon or Fri – Tues) 2:00pm -10:00pm

What we offer...

  • Competitive hourly rate
  • Monthly BONUS!!!
  • Great benefits package
  • Conveniently located close to Highway 400 and 407
  • TTC accessible

 

If you are interested in joining our team, please send your resume to jobs@alarmforce.com

We would like to thank all applicants; however, only those candidates with the required skills will be contacted.

AlarmForce is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process.