About Us

Bilingual Technical Support Representative

Feb 23, 2018
Location:
Toronto, ON

Are you the type of person that enjoys making sense out of chaos? Are you technically savvy?  At AlarmForce we have the best Technical Support Representatives and are currently recruiting to add to our impressive team in order to assist customers with any technical issues they might have.

Key Responsibilities:

  • Respond to all customer inquiries and issues in English and French, and ensure first call resolution
  • Develop rapport with each customer by showing empathy and sensitivity, asking relevant probing questions, and ensuring a clear understanding of the issue
  • Take ownership of customer issues and perform timely follow ups to ensure issue resolution
  • Escalate customer issues that require more in-depth assistance to the appropriate internal party and follow-up to ensure issues were resolved
  • Provide crisis support to address emergency security situations


Education / Experience Requirements:

  • Post-Secondary Education in a related field (i.e. networking, computer science, security), or High School Diploma with equivalent work experience
  • Previous experience in a technical support call centre environment, an asset
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook etc.)


Other Requirements:

  • Bilingual (English and French)
  • Ability to work independently and under close supervision
  • A self-motivated individual with great organization and time management skills
  • Capability to be accountable for the accomplishment of set objectives and targets
  • Solid team player, natural willingness to assist others
  • Exceptional listening, communication, understanding, and responding skills


What we Offer:

  • Opportunities may be available to support work from home based on demonstrated performance and competencies
  • Fun and dynamic office environment

 

 

If you are interested in joining our team, please send your resume to jobs@alarmforce.com

We would like to thank all applicants; however, only those candidates with the required skills will be contacted.

AlarmForce is committed to providing accommodations for candidates with disabilities throughout the recruitment and employment process.